Refund and Return Policy

At Kayla Online, we want you to be fully satisfied with your healthy lifestyle choices. Because we sell both perishable food items and large home goods, our policy varies by category:

Nutri Mix & Food Products

  • Returns: Due to the nature of food products, we cannot accept returns once the seal is broken for hygiene and safety reasons.
  • Damaged Items: If your product arrives damaged or tampered with, please contact us within 24 hours of delivery with a photo of the package. We will issue a replacement or a full refund.

Healthy Mattresses

  • Trial Period: We offer a [Insert Number, e.g., 30]-night sleep trial. If you are not satisfied with the comfort, you may request a return.
  • Condition: The mattress must be in original condition, free of stains or damage.
  • Pick-up: We will arrange for a professional pick-up of the mattress. A nominal processing/logistics fee may apply.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original method of payment within 7–10 business days.

Contact Us

For any questions regarding these policies, please reach out to us at:

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